Terms of Service

1. About ViveoAI

ViveoAI ("we", "us", "our") is a UK-based company registered in Northern Ireland.

We provide AI-powered receptionist and communication tools for healthcare practices.

2. Scope of services

ViveoAI provides:

• AI-powered receptionist and call-handling services
• Enquiry capture and routing
• Integration support with third-party systems (where applicable)
• Related software and support services

Services may evolve over time. We reserve the right to update or modify features provided this does not materially reduce agreed functionality.

3. Who may use our services

Our services are intended for:

• Healthcare practices
• Authorised representatives of healthcare organisations
• Individuals making legitimate enquiries

You must ensure you have authority to enter into this agreement on behalf of your organisation.

4. Relationship to healthcare practices

ViveoAI is not a healthcare provider.

Our services:

• Do not provide medical advice
• Do not diagnose conditions
• Do not replace qualified clinical or administrative staff

Healthcare practices remain solely responsible for:

• Patient care
• Appointment decisions
• Compliance with professional and regulatory obligations

5. Data protection and privacy

Use of ViveoAI services is subject to our Privacy Policy, which forms part of these Terms.

Where ViveoAI processes personal data on behalf of a healthcare practice:

• The practice acts as the data controller
• ViveoAI acts as the data processor

Specific data protection obligations may be governed by a separate Data Processing Agreement (DPA).

6. Call handling, recordings, and AI behaviour

ViveoAI systems are designed to:

• Handle calls in accordance with configured workflows
• Capture relevant enquiry information
• Escalate or route calls when appropriate

AI systems are probabilistic by nature. While we take reasonable steps to ensure reliability:

• Outputs are not guaranteed to be error-free
• Occasional misunderstandings or misclassifications may occur

Practices remain responsible for reviewing outputs where necessary.

7. Third-party systems and integrations

ViveoAI may integrate with third-party software platforms.

We are not responsible for:

• Availability or performance of third-party systems
• Changes made by third parties that affect integrations
• Costs imposed by third parties for access or integration

Integration availability may depend on cooperation from third-party providers.

8. Fees and payment

Fees for ViveoAI services are:

• Agreed in advance
• Billed on a subscription or agreed basis
• Exclusive of VAT unless stated otherwise

ViveoAI reserves the right to:

• Update pricing with reasonable notice
• Suspend services for non-payment after notice

9. Fair use

Our services are intended for typical use by healthcare practices.

We reserve the right to review usage that is:

• Excessive
• Abnormal
• Inconsistent with intended use

Where this occurs, we will contact you to discuss appropriate arrangements before taking action.

10. Intellectual property

All intellectual property rights in:

• The ViveoAI platform
• Software
• Branding
• Documentation

remain the property of ViveoAI or its licensors.

You may not:

• Copy, reverse engineer, or resell the services
• Use our branding without permission
• Attempt to extract underlying models or logic

11. Availability and support

We aim to provide a reliable service but do not guarantee uninterrupted availability.

Maintenance, updates, or unforeseen issues may result in temporary downtime.

Support is provided in accordance with agreed service levels.

12. Limitation of liability

To the maximum extent permitted by law:

• ViveoAI is not liable for indirect or consequential losses
• ViveoAI is not liable for loss of profits, data, or goodwill
• Total liability is limited to fees paid in the preceding 12 months

Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

13. Termination

Either party may terminate the service:

• In accordance with agreed notice periods
• Immediately in the event of material breach

Upon termination:

• Access to services will cease
• Data handling will follow agreed retention and deletion policies

14. Changes to these Terms

We may update these Terms from time to time.

Material changes will be communicated where appropriate. Continued use of the services constitutes acceptance of updated Terms.

15. Governing law

These Terms are governed by the laws of Northern Ireland.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

16. Contact

If you have questions about these Terms, please contact:

Email: legal@viveoai.com

Website: https://www.viveoai.com