AI Receptionist for Physiotherapy Clinics
Answer patient calls, capture appointment requests and handle everyday enquiries, 24/7. Built for physiotherapy clinics across the UK and Ireland.
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AI receptionist · Riverside Physiotherapy
Fictional demo · use made-up details · conversations are transcribed.
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Demo only - Riverside Physiotherapy is fictional. Don't enter real patient information.
Privacy & demo information
Conversations are transcribed and saved for up to 30 days so ViveoAI can review and improve this demo. Use made-up details and do not share personal or patient information.
Riverside Physiotherapy is a fictional private practice. Its address, appointments and prices are examples only, and no real bookings, messages, callbacks or payments are made. Use made-up details. This demo gives no clinical advice and is not an emergency service. For a medical emergency, call 999 (UK) or 112 or 999 (Ireland).
Audio is processed by our AI voice provider. No audio recordings are kept.
Starting a conversation confirms you have read this. How we handle this demo data
Microphone required · Up to 3 minutes
What Happens When a Patient Calls Your Clinic
Fiona follows your agreed call flows for appointment requests, routine questions and staff handover.
Call answering
Fiona can answer routine calls when your team is busy or the clinic is closed.
Appointment Requests
The AI can handle appointment enquiries and availability questions.
Treatment Enquiries
Patients can ask about services such as injury assessments, rehabilitation or sports therapy.
Message Capture
If needed, the AI collects the patient's details so your team can follow up.
Support your reception team during busy periods and after hours.
Physiotherapy calls Fiona can help with
Administrative support while your team is treating patients.
New injury enquiries
Capture the reason for calling and request an initial assessment, without diagnosing an injury.
Assessments and follow-ups
Ask which appointment type the caller wants; the clinician decides the appropriate care.
Self-referral or GP referral
Share clinic-approved requirements, which may depend on the insurer and clinic.
Insurance administration
Bupa, AXA and Vitality enquiries follow clinic policy. Pre-authorisation references only through an agreed secure workflow; coverage is confirmed by the clinic or insurer.
Other clinic services
Sports massage, Pilates and classes where offered; availability only when supported by the clinic's workflow.
Changes and returning patients
Take rebooking and follow-up requests, late cancellations, rescheduling and no-show enquiries under clinic policy.
Why Physiotherapy Clinics Use ViveoAI
Overflow cover, after-hours enquiries and more time for your team
Support overflow calls
Capture routine enquiries when reception is busy with patients in the clinic.
Give staff more time
Let your team focus on in-clinic care while Fiona handles agreed administrative calls.
Capture appointment requests
Take enquiries after hours and pass requests through your approved booking workflow.
Consistent patient communication
Follow clinic-approved wording for routine calls and hand over when human help is needed.
Clear clinical boundaries
Built to support your reception workflow, not replace clinical judgement
Administrative support only
Fiona handles appointments and routine clinic information, not diagnosis, treatment or exercise advice.
Clinical questions go to your team
Questions that need clinical judgement are passed to your qualified staff under your agreed workflow.
Urgent calls follow your process
Urgent or red-flag reports follow your clinic-approved escalation instructions rather than a routine callback queue.
Booking software and clinic workflows
Tell us whether you use Cliniko, Jane, TM3, WriteUpp or Pabau. We confirm which booking options are available for your clinic before rollout. Direct diary booking is enabled only after the connection has been tested and approved; otherwise Fiona can capture appointment requests, share your online booking link or request a team callback.
Simple, predictable pricingSimple, predictable pricing forphysiotherapy clinics in the UK & Ireland
Per location, per month - GDPR-compliant - Cancel anytime
Core
Per location, per month
Safety net for missed calls
- AI voice receptionist available 24/7
- Answers calls, books appointments, captures enquiries
- Overflow and out-of-hours call handling
- Tailored voice, tone, and regional accent
- Human hand-off on request
- Email summaries of all calls
Includes 500 AI receptionist minutes per month (typically around 200 calls, depending on call duration). Additional usage billed at £0.70 per minute. No hard cutoff - ViveoAI keeps answering calls.
Book a DemoProfessional
Per location, per month
AI as your receptionist
- Everything in Core, plus:
- First point of contact during business hours
- Handles multiple appointment types
- Emergency and priority call routing
- ViveoInsights dashboard (analytics & reporting)
- Priority support and ongoing optimisation
Includes 1,000 AI receptionist minutes per month (typically around 400 calls, depending on call duration). Additional usage billed at £0.60 per minute. No hard cutoff - ViveoAI keeps answering calls.
Book a DemoGroup & Multi-Site
Pricing tailored per group
Scale & control
- Everything in Professional, plus:
- Multi-location call routing
- Centralised reporting across sites
- Location-specific escalation rules
- Dedicated onboarding and support
Includes 1,500 pooled AI receptionist minutes per month across your first 2 locations. Additional locations from £249 per location, per month. Additional usage billed at £0.50 per minute. Group pricing can still be tailored where requirements are more complex.
Talk to UsTry ViveoAI live in your practice for 14 days
Run a real, supervised pilot on your own calls. If your practice decides not to continue, you pay nothing for the pilot.
- Up to 100 AI receptionist minutes
- One location
- Standard supported deployment
- Setup & onboarding included
Custom development and new practice management system integrations are excluded from the pilot and quoted separately.
We confirm pilot suitability on the call.
Getting Started Is Simple
Handled completely for you
Setup & onboarding included
Standard setup, configuration, testing and go-live support are included. Custom integration requirements may be quoted separately.
Timeline agreed after scoping
We confirm timing after scope, required access and testing are agreed.
End-to-end managed
Our team configures the agreed call flows and checks them with your clinic before launch.
Illustrative UK revenue example
40 calls/week × 25% missed × 20% of recovered calls becoming attended, paid initial assessments × £70 per assessment × 4 weeks = £560 gross additional revenue over four weeks.
£70 is an example, not a market average. This assumes all missed calls are recovered; results are not guaranteed. Staff and treatment costs, subscription and usage charges are excluded. This is not a profit or break-even estimate.
AI receptionist for physiotherapy clinics: FAQs
How much does an AI receptionist for a physiotherapy clinic cost?
The Core plan starts at £349/month for UK clinics or €399/month for Irish clinics, per location, with included minutes and usage charges shown in the pricing section. See all plans and book a demo to discuss your clinic's requirements.
Does it connect to Cliniko, Jane, TM3, WriteUpp or Pabau?
Tell us whether you use Cliniko, Jane, TM3, WriteUpp or Pabau. We confirm which booking options are available for your clinic before rollout. Direct diary booking is enabled only after the connection has been tested and approved; otherwise Fiona can capture appointment requests, share your online booking link or request a team callback.
Can Fiona handle assessments, follow-ups and referrals?
Fiona can ask whether the caller wants an initial assessment or a follow-up and capture the request. The clinician decides care. Whether a patient can self-refer or needs a GP referral depends on the clinic and insurer's policy; Fiona follows your approved wording rather than making a universal claim.
What about insurance enquiries?
Fiona can handle administrative questions about Bupa, AXA or Vitality under your clinic's policies. A pre-authorisation reference is captured only through an agreed secure workflow. The clinic or insurer confirms coverage and approval; Fiona cannot guarantee either.
Can callers reach a person?
Yes. Where configured and available, callers can be transferred to your team. Otherwise Fiona can take an administrative message for a staff callback. After-hours and overflow rules are agreed with each clinic.
Will callers know they are speaking to AI?
Yes. Fiona introduces herself as the AI receptionist; the clinic agrees the disclosure wording before launch.
How are clinical questions and urgent calls handled?
Fiona handles administration, not diagnosis, treatment or exercise advice. Clinical questions go to your team. Urgent or red-flag reports follow your clinic-approved escalation process rather than a routine callback.
Can existing patients change or cancel an appointment?
Fiona can take follow-up and rebooking requests and handle late cancellation, rescheduling or no-show enquiries according to your clinic's policy. A diary change is confirmed only when the agreed booking workflow supports it.
How are patient details handled?
Handling, access, retention and subprocessors are reviewed with your clinic before launch under clinic-approved policies. Read our privacy policy for more information.
How long does onboarding take?
We confirm timing after agreeing the scope, required access and testing. Clinic call flows, escalation and any booking workflow are checked before launch.
Guides & insights for physiotherapy clinics
Explore how AI receptionists support physio teams, capture patient enquiries and reduce reception workload.
Give your reception team more breathing room
See how Fiona can support your clinic during busy periods and after hours.
No pressure, no commitment - just a friendly conversation about your clinic needs.