AI Receptionist for Medical Clinics and GP Surgeries
Never miss a patient call again. ViveoAI answers patient enquiries, captures appointment requests and supports busy reception teams in medical clinics.
GP surgeries and medical clinics receive a high volume of patient calls every day. When reception teams are helping patients in person or assisting clinicians, calls can easily be missed. ViveoAI ensures every patient enquiry is answered quickly and professionally.
What Happens When a Patient Calls Your Clinic
ViveoAI answers patient calls instantly and helps with common enquiries while your reception team focuses on patients in the clinic.
Instant Call Answering
Patients no longer hear busy tones or voicemail.
Appointment Enquiries
Patients can ask about appointment availability.
Information Requests
The AI can answer common questions about services and opening hours.
Message Capture
Patient details are recorded so your team can follow up if needed.
No missed calls. No voicemail.
No pressure on reception.
Meet Fiona.
Talk to an AI dental receptionist right now.
No form. No phone call. Just tap below and speak to her.
Meet Fiona.
Talk to an AI dental receptionist right now.
AI receptionist · Riverside Dental
Fictional demo · use made-up details · conversations are transcribed.
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Demo only - Riverside Dental is fictional. Don't enter real patient information.
Privacy & demo information
Conversations are transcribed and saved for up to 30 days so ViveoAI can review and improve this demo. Use made-up details and do not share personal or patient information.
Riverside Dental is a fictional clinic in this preview. Its address, directions and practice details are fictional, and treatment prices are illustrative. All bookings are simulated. Please use a made-up full name, date of birth and mobile number. No real appointments are created. Callback requests are also simulated, and no real staff callbacks are arranged. Please do not share PPS numbers or other identification numbers.
This is a dental practice example. Fiona answers for the fictional Riverside Dental, so please ask her dental questions, not medical or GP ones. Your own AI receptionist would be built around your clinic's own services, prices and diary.
Audio is processed by our AI voice provider. No audio recordings are kept.
Starting a conversation confirms you have read this. How we handle this demo data
Microphone required · Up to 3 minutes
What ViveoAI Handles While Your Team Is Busy With Patients
Appointment enquiries
Patients asking about booking appointments.
Prescription questions
Patients asking about repeat prescriptions or pharmacy requests.
Clinic information
Opening hours, location or doctor availability.
Test result enquiries
Patients asking how to obtain results or follow up.
General enquiries
Questions about services or consultations.
Why GP Surgeries and Medical Clinics Use ViveoAI
Smart, Fast, and Always Available
Never Miss Patient Calls
Every enquiry is answered immediately - no voicemail, no missed opportunities.
Reduce Pressure on Reception Staff
Staff can focus on patients in the clinic while ViveoAI handles the phones.
Handle High Call Volumes
Multiple calls can be handled at the same time.
Capture Patient Enquiries
Important messages are recorded and passed to staff.
Simple, predictable pricingSimple, predictable pricing formedical clinics in the UK & Ireland
Per location, per month - GDPR-compliant - Cancel anytime
Core
Per location, per month
Safety net for missed calls
- AI voice receptionist available 24/7
- Answers calls, books appointments, captures enquiries
- Overflow and out-of-hours call handling
- Tailored voice, tone, and regional accent
- Human hand-off on request
- Email summaries of all calls
Includes 500 AI receptionist minutes per month (typically around 200 calls, depending on call duration). Additional usage billed at £0.70 per minute. No hard cutoff - ViveoAI keeps answering calls.
Book a DemoProfessional
Per location, per month
AI as your receptionist
- Everything in Core, plus:
- First point of contact during business hours
- Handles multiple appointment types
- Emergency and priority call routing
- ViveoInsights dashboard (analytics & reporting)
- Priority support and ongoing optimisation
Includes 1,000 AI receptionist minutes per month (typically around 400 calls, depending on call duration). Additional usage billed at £0.60 per minute. No hard cutoff - ViveoAI keeps answering calls.
Book a DemoGroup & Multi-Site
Pricing tailored per group
Scale & control
- Everything in Professional, plus:
- Multi-location call routing
- Centralised reporting across sites
- Location-specific escalation rules
- Dedicated onboarding and support
Includes 1,500 pooled AI receptionist minutes per month across your first 2 locations. Additional locations from £249 per location, per month. Additional usage billed at £0.50 per minute. Group pricing can still be tailored where requirements are more complex.
Talk to UsTry ViveoAI live in your practice for 14 days
Run a real, supervised pilot on your own calls. If your practice decides not to continue, you pay nothing for the pilot.
- Up to 100 AI receptionist minutes
- One location
- Standard supported deployment
- Setup & onboarding included
Custom development and new practice management system integrations are excluded from the pilot and quoted separately.
We confirm pilot suitability on the call.
Getting Started Is Simple
Handled completely for you
Setup & onboarding included
Standard setup, configuration, testing and go-live support are included. Custom integration requirements may be quoted separately.
Live in ~4 weeks
Most clinics are fully live within around four weeks, including configuration, testing, and safe deployment.
End-to-end managed
Our team handles the setup so ViveoAI fits seamlessly into how your clinic already works.
Most clinics recover the monthly cost by converting just a few missed calls into booked appointments.
Got Questions? We've Got Answers
Everything you need to know about ViveoAI for medical clinics and GP surgeries.
Ready to Stop Missing Patient Calls?
Give your reception team support and ensure every patient enquiry is answered.
No pressure, no commitment - just a friendly conversation about your clinic needs.